Frequently Asked Questions

What is your service area?

Our service area is between Jupiter and Boca Raton. We do service the Western communities such as Jupiter Farms, Acreage and Loxahatchee, however we do not service Pahokee and Belle Glade areas.

Are you licensed and insured?

Yes, a copy of our Liability Insurance, Workers Compensation Insurance and Business License can be viewed on our Insurance page.

How many cleaners are you sending?

Our cleanings are based on one cleaner. Customers can request two cleaners but we have a three hour minimum on each cleaner we send.

Most of our cleanings are in the 3-4 hour range and will be done by one cleaner.

Does the maid speak English? Is the cleaner reliable?

All of our cleaners speak fluent English. Every cleaner goes through a background check and training. All of our cleaners are W2-based employees of Palm Beach Maid. No independent contractors! No cleaners are paid "under the table"! We pay all local, state and federal taxes and provide our employees with paid vacations and other employee benefits.

What form of payments do you accept?

We accept credit card and check, but we do require a credit card to be on file at the time of booking. When cleaning is done, you can pay by check or we can charge your credit card if you prefer. Checks should be made out to Palm Beach Maid. If not home, please leave payment on the kitchen counter.

If you prefer to use a credit card then we will add a 3.5% service fee to your cleaning total that will cover credit card processing fee and other costs. If you'd like to avoid this service fee, please use a check for payment.

Is gratuity allowed?

It is certainly not mandatory to tip your cleaner but is very much appreciated. We ask that any gratuity be separated from the check that you write out to Palm Beach Maid for your service.

What will the maid do?

Because our pricing is time-based we have two types of customers.

  1. Strict number of hours
  2. Open ended cleaning

In either case we try to customize the cleaning to your needs. In general your cleaner will work on bathrooms, bedrooms, kitchen, living room, floors, dusting and just picking up the house in general. We have customers where we do full service cleaning that includes limited laundry (sheets and towels only), changing sheets on bed, cleaning the outside patio, cleaning the sliding doors inside and out, doing the dishes by hand or putting them in the dishwasher, vacuuming sofa beds, or even cleaning the fridge and other appliances.

Obviously each customer is different and what we do can vary with each house.

When you schedule a cleaning with us for the first time your cleaner will ask for a quick walk-through of the house as she arrives. This is especially helpful for our weekly and biweekly customers as their service will be done with the same cleaner every time. Your assigned cleaner will know exactly how you like your bed to be made, etc.
If you are a one-time or occasional on-call customer then this walk-through may be needed every time.

If you are limiting the service to a specific number of hours then please explain your cleaner what the major priorities are so she can work down on that list to make sure that all important tasks are done. Please have realistic expectations on what can be achieved in the allotted time.

Do I need to be home during the service?

If you are a new customer then it is highly recommended that you are present when your cleaner arrives so you can spend a few minutes with her to walk through the house together. Take this time to discuss anything specific to your house.

You are welcome to stay during the cleaning, but if you need to leave please try to return before your cleaner leaves, inspect her work and discuss with her if anything needs additional attention.

For future cleanings this will no longer be necessary. Your cleaner will know your preferences and clean the house accordingly.

How do I communicate with the cleaner on days when I can't be home during my service?

You may leave a note for your cleaner on the kitchen counter next to your payment. Please write your note legibly for easy reading.

Please note that your cleaner does not have access to your phone number and we don't normally give out our cleaners' phone numbers to customers. We are happy to forward any text messages you send to 561-339-2980 and act as a forwarding service between cleaner and customer.

Access to customer’s house

In some cases service is scheduled when the owner is not home when the cleaner arrives. In this case your cleaner will follow your instructions on how to enter. We can use garage codes and enter through the garage, some customers leave the front door or back door open, some customers hide a key for the maid and some customers provide a key for us to keep.
If you’re home every time you have a service with us then we’ll simply ring the bell.

What is your cancellation policy?

Palm Beach Maid has a 48-hour cancellation policy after which there will be a fee charged to the credit card on file. To find out more, please go to our Terms of Service page.