What is your service area?
Our service area is between Jupiter and Boca Raton. We do service the Western communities such as Jupiter Farms, Acreage and Loxahatchee, however we do not service Pahokee and Belle Glade areas.
Are you licensed and insured?
Yes, a copy of our Liability Insurance, Workers Compensation Insurance and Business License can be view on our Insurance page.
How many cleaners are you sending?
Our cleanings are based on one cleaner. Customers can request two cleaners but we have a three hour minimum on each cleaner we send.
Most of our cleanings are in the 3-4 hour range and will be done by one cleaner.
Does the maid speak English? Is the cleaner reliable?
All of our cleaners speak fluent English. Every cleaner goes through a background check and training. All of our cleaners are W2-based employees of Palm Beach Maid. No independent contractors! No cleaners are paid "under the table"! We pay all local, state and federal taxes and provide our employees with paid vacations and other employee benefits.
What form of payments do you accept?
Our preferred payment is check. Your cleaner will take payment at the end of each cleaning. Checks should be made out to Palm Beach Maid. If not home, please leave payment on the kitchen counter.
Upon request you can use a credit card. Please note that our pricing reflects payment received via check. If you prefer to use a credit card then we will add a 3.5% fee to your cleaning total that will cover credit card processing fee and other costs. In order to use a credit card, we must collect an email address before the cleaning where we will send a PayPal invoice. Simply use the link within the email to pay for your service. Palm Beach Maid will never ask for your credit card information over the phone, in person by the cleaner or on any paper form. Your payment will be processed via PayPal and Palm Beach Maid will never have access to your credit card information.
Is gratuity allowed?
It is certainly not mandatory to tip your cleaner but is appreciated. We ask that any gratuity be separated from the check that you write out to Palm Beach Maid for your service.
What will the maid do?
Because our pricing is time-based we have two types of customers.
In either case we try to customize the cleaning to your needs. In general your cleaner will work on bathrooms, bedrooms, kitchen, living room, floors, dusting and just picking up the house in general. We have customers where we do full service cleaning that includes limited laundry (sheets and towels only), changing sheets on bed, cleaning the outside patio, cleaning the sliding doors inside and out, doing the dishes by hand or putting them in the dishwasher, vacuuming sofa beds, or even cleaning the fridge and other appliances.
Obviously each customer is different and what we do can vary with each house.
When you schedule a cleaning with us for the first time your cleaner will ask for a quick walk-through of the house as she arrives. This is especially helpful for our weekly and biweekly customers as their service will be done with the same cleaner every time. Your assigned cleaner will know exactly how you like your bed to be made, etc.
If you are a one-time or occasional on-call customer then this walk-through may be needed every time.
If you are limiting the service to a specific number of hours then please explain your cleaner what the major priorities are so she can work down on that list to make sure that all important tasks are done. Please have realistic expectations on what can be achieved in the allotted time.
Do I need to be home during the service?
If you are a new customer then it is highly recommended that you are present when your cleaner arrives so you can spend a few minutes with her to walk through the house together. Take this time to discuss anything specific to your house.
You are welcome to stay during the cleaning, but if you need to leave please try to return before your cleaner leaves, inspect her work and discuss with her if anything needs additional attention.
For future cleanings this will no longer be necessary. Your cleaner will know your preferences and clean the house accordingly.
How do I communicate with the cleaner on days when I can't be home during my service?
You may leave a note for your cleaner on the kitchen counter next to your payment. Please write your note legibly for easy reading.
Please note that your cleaner does not have access to your phone number and we don't normally give out our cleaners' phone numbers to customers. We are happy to forward any text messages you send to 561-339-2980 and act as a forwarding service between cleaner and customer.
Access to customer’s house
In some cases service is scheduled when the owner is not home when the cleaner arrives. In this case your cleaner will follow your instructions on how to enter. We can use garage codes and enter through the garage, some customers leave the front door or back door open, some customers hide a key for the maid and some customers provide a key for us to keep.
If you’re home every time you have a service with us then we’ll simply ring the bell.
What is your cancellation policy?
Palm Beach Maid has a 48-hour cancellation policy. Please keep in mind that last minute cancellations affect your cleaner's pay check. High number of last minute cancellations will cause unreliable work schedule and employee turnover.
Please inform us of any cancellations or reschedule requests as soon as possible. This will allow us to fill up any openings for your cleaner and provide her with a healthy pay check as well. Thank you!
Late Cancellation and Lock-out Fee
There is a $29 Late Cancellation Fee if you cancel your appointment less than 1 hour before your appointment time or if your cleaner is locked out and unable to do your cleaning due to having no access to your location. If you are not home for your cleaning, please make sure to call us in at your security gate as "Palm Beach Maid", give us a working gate code, and provide instructions how we can enter your house.
Palm Beach Maid will waive this fee for the first time, after which this fee will be added each time it happens.