Frequently Asked Questions

What is your service area?

Our service area is between Jupiter and Boca Raton. We do service the Western communities such as Jupiter Farms, Acreage and Loxahatchee, however we do not service Pahokee and Belle Glade areas.

Are you licensed and insured?

Yes, Palm Beach Maid is a licensed and insured business. A copy or our liability insurance can be emailed to you upon request.

Does the maid speak English? Is the cleaner reliable?

All of our cleaners speak fluent English. Every cleaner goes through a background check and training. All of our cleaners are full-time employees of Palm Beach Maid. No independent contractors! No cleaners are paid "under the table"! We pay all local, state and federal taxes and provide our employees with paid vacations and other employee benefits.

What form of payments do you accept?

We accept check or cash. Your cleaner will take payment at the end of each cleaning. If not home, please leave payment on the kitchen counter.

Is gratuity allowed?

It is certainly not mandatory to tip your cleaner but is appreciated. We ask that any gratuity be separated from the check that you write out to Palm Beach Maid for your service.

What will the maid do?

Because our pricing is time-based we have two types of customers.

  1. Strict number of hours
  2. Open ended cleaning

In either case we try to customize the cleaning to your needs. In general your cleaner will work on bathrooms, bedrooms, kitchen, living room, floors, dusting and just picking up the house in general. We have customers where we do full service cleaning that includes limited laundry (sheets and towels only), changing sheets on bed, cleaning the outside patio, cleaning the sliding doors inside and out, doing the dishes by hand or putting them in the dishwasher, vacuuming sofa beds, or even cleaning the fridge and other appliances.

Obviously each customer is different and what we do can vary with each house.

When you schedule a cleaning with us for the first your cleaner will ask for a quick walk-through of the house as she arrives. This is especially helpful for our weekly and biweekly customers as their service will be done with the same cleaner every time. Your assigned cleaner will know exactly how you like your bed to be made, etc. If you are a one-time or occasional on-call customer then this walk-through may be needed every time.

If you are limiting the service to a specific number of hours then please explain your cleaner what the major priorities are so she can work down on that list to make sure that all important tasks are done. Please have realistic expectations on what can be achieved in the allotted time.

Do I need to be home during the service?

If you are a new customer then it is highly recommended that you are present when your cleaner arrives so you can spend a few minutes with her to walk through the house together. Take this time to discuss anything specific to your house.

You are welcome to stay during the cleaning, but if you need to leave please try to return before your cleaner leaves, inspect her work and discuss with her if anything needs additional attention.

For future cleanings this will no longer be necessary. Your cleaner will know your preferences and clean the house accordingly.

How do I communicate with the cleaner on days when I can't be home during my service?

You may leave a note for your cleaner on the kitchen counter next to your payment. Please write your note legibly for easy reading. In addition you may text us at 561-339-2980 and we will forward your instructions to your cleaner.

Access to customer’s house

In some cases service is scheduled when the owner is not home when the cleaner arrives. It is common and our cleaners are advised how to enter the home based on your preference. We can use garage codes and enter through the garage, some customers leave the front door or back door open, some customers hide a key for the maid and some customers provide a key for us to keep.
If you’re home every time you have a service with us then we’ll simply ring the bell.

What is your cancelation policy?

As a courtesy for our customers we send a text message reminder the day before each cleaning. Please keep in mind that we have a 24-hour cancelation policy.